Development of an AI chatbot and voice agent
Transform the customer experience with next-generation intelligent agents. Automate support and sales 24/7 with full integration into your business processes.
TRANSFORMATION
From routine to automatic sales
We are transforming classic communication into an intelligent ecosystem that generates revenue 24/7.
Traditionally
Customers wait for hours
AI solutions
Instant response 24/7
Traditionally
«Dumb» bots with buttons
AI solutions
Intelligent LLM agents
Traditionally
Huge staffing costs
AI solutions
ROI from the first month
OVERVIEW
What can our AI chatbot do for your business?
Modern AI chatbots aren’t just button-based automated responses. An AI chatbot understands natural language, integrates with your systems, and performs real actions: checking orders, booking appointments, and generating leads in your CRM.
01
Automation FAQ
The AI chatbot handles up to 80% common inquiries without human intervention: order status, business hours, and delivery terms. Response time: less than 1 second.
Key benefits: Support queues are disappearing; managers are handling only complex cases.
02
Ice generation 24/7
The AI chatbot qualifies leads, collects contact information, and schedules appointments even at midnight. No potential customer is lost due to non-business hours.
Key benefits: The website's conversion rate doubles, while the cost per lead decreases.
03
Economic efficiency
A single agent can handle thousands of conversations simultaneously. The cost of handling a single contact is 10 to 50 times lower than that of a human operator.
Key benefits: ROI is achieved in 3 months—and that's a conservative estimate.
BUSINESS VALUE
What Is the Secret Behind the Effectiveness of AI Chatbots?
The effectiveness of AI-powered chatbots rests on four pillars: speed, accessibility, accuracy, and scale. Applic’s AI-powered online bot combines all four in a single solution.
Automate your routine
from 3 months
24/7 customer support
Applic’s AI chatbot responds just as readily at 3 a.m. as it does at 10 a.m. No waiting in line, no «we’ll call you back.» For e-commerce, healthcare, and delivery services, this is a competitive advantage that’s hard to overstate.
Reducing costs
AI-powered chatbots don’t get sick, don’t take vacations, and don’t require a workspace. A single agent can replace 3–5 call center agents. Businesses pay a fixed amount instead of a payroll budget that increases as the workload grows.
A faster initial response
The first response arrives within 15–20 seconds. Every minute of waiting reduces the likelihood of a purchase by 10%. Automating the first point of contact is the easiest way to stop customers from leaving for competitors.
Better customer service
The AI chatbot is always polite and knows the current prices and promotions. Unlike a human, it doesn’t give conflicting answers and doesn’t forget the terms of the contract. The quality of service is the same for the first customer as it is for the thousandth.
Analytics and Reporting
The AI bot automatically logs every conversation. The dashboard displays the number of inquiries, conversion rates, popular questions, and pain points in the sales funnel. Marketers can see where customers are dropping off and can quickly address the issue.
DECISION
Implementation options
Three areas of automation—depending on which business objective is currently a priority
AI support
FAQ, order status, technical support. The bot handles 80% common tickets, forwarding complex cases to a live agent along with the full context of the conversation.
- Automation of 80% of tickets
- Instant response 24/7
AI sales
Lead qualification, appointment scheduling, personalized offers—all without involving managers. CRM integration—leads go straight into your sales funnel.
- Pipedrive, Bitrix24, HubSpot
- KeyCRM, Salesforce
AI assistant
An internal tool for teams: IT Helpdesk, new employee onboarding, corporate knowledge base. A unified ecosystem where everyone gets an answer in seconds.
- Corporate RAG
- Support Automation
CHANNELS
Ways to Communicate with Clients
We bring all channels together into a single ecosystem. One bot—all points of contact with the customer.
Website
A chat widget for a website with UTM tracking and data transmission to analytics.
The official WhatsApp Business API for direct communication.
Telegram
A bot in a channel or chat that supports buttons, media files, and payments.
Voice
Voice and text agent for incoming and outgoing calls.
Viber, Instagram, Messenger
Add additional channels as needed.
VOICE AGENTS
The human voice of artificial intelligence
Applic's next-generation voice agent — call automation with human-like naturalness.
Naturalness
Text-to-Speech technology with emotional support. Natural intonations, pauses, and emotional nuance—customers often can’t tell the difference from a real person.
- Natural TTS
- Emotion Detection
Momentum
Its response time is faster than a human's—less than 500 ms. The entire knowledge base is available instantly; there's no «hold on, let me check.».
- < 500ms Latency
- Knowledge Grounding
Integration
Order processing, appointment scheduling, and phone consultations—all fully synchronized with your CRM.
- Full CRM Sync
- API Orchestration
Ready to transform your business?
Order a free audit of your processes and get a personalized AI implementation strategy.
TECHNOLOGIES
Tech stack
Our stack includes proven AI frameworks and voice technologies—we select only state-of-the-art tools for building agents and integrating AI into companies' infrastructure.
PLATFORM
Platform features
Technological basis for intelligent solutions
NLP / NLU Engine
98% intent recognition accuracy. The bot understands natural language, slang, and complex phrasing—not just clear-cut commands.
- 98% Intent Accuracy
- Entity Extraction
Human Handoff
Seamless transfer to a live agent while preserving the context of the entire conversation. The customer does not have to repeat the question.
- Seamless Escalation
- Context preservation
Workflows
Complex workflows: order verification, registration, payment. Full integration with CRM, ERP, and external APIs.
- Logic Automation
- API Integrations
Enterprise Security
GDPR, CCPA, AES-256 encryption. Your data is never used to train public models.
- Data Privacy
- GDPR Compliance
ARCHITECTURE
AI and architecture
The core of the system is an LLM (GPT-4o, Claude 3.5 Sonnet, Gemini) combined with a RAG architecture. The bot doesn't make up answers—it finds them in your knowledge base and verifies them using vector search.
Reasoning Model
A large language model analyzes the query, builds a context, and generates a response. Supports GPT-4o, Claude, Gemini.
- Multi-LLM Engine
- Context Awareness
Vector Search (RAG)
Context grounding - each answer is checked against the company's vector knowledge base. Guaranteed accuracy.
- Knowledge Grounding
- Vector Embeddings
Orchestration
The agent independently performs a chain of actions: API request, CRM check, sending a message to the client.
- Autonomous Workflows
- Tool Interaction
Comparison.
Usage scenarios: Voice vs. Chat
Different tasks — different channels. Here’s the optimal allocation
| SCRIPT | CHAT BOT | VOICE AGENT |
|---|---|---|
| Booking a table/visit | Yes (buttons) | Best (phone) |
| Technical support (FAQ) | The best (screenshots) | Yes (basic) |
| Cold calling / Surveys | Low conversion rate | Best (activity) |
| Delivery status | Convenient | Quick |
SECURITY
Security and privacy
Customer data is protected at every level: Private Cloud, AES-256 encryption, and SOC 2 audits. GDPR and CCPA compliance are included by default.
Data protection
Full anonymization of PII data before processing and AES-256 encryption for data storage.
- GDPR & CCPA Compliance
- AES-256 Encryption
The architecture of trust
Isolated Private Cloud environments and regular security audits according to SOC2 standards.
- Private Cloud Deployment
- SOC2 Infrastructure
Your data is never used to train public AI models. You own 100% of the intellectual property.
KNOWLEDGE GATE
Safe learning: Knowledge Base
The bot responds solely based on your documentation—no hallucinations or made-up facts. You control the knowledge sources, their priority, and the rules for updating them.
Zero Hallucinations
AI does not invent facts. Hallucinations are excluded as the answers are based only on your documentation.
- Knowledge Grounding
- Strict Context Control
Full control
You have 100% control over the sources of knowledge and the prioritization of corporate information.
- Source Prioritization
- Real-time Updates
Automatic Handoff
An unknown request is instantly transferred to the operator with the full context of the previous dialog.
- Human-in-the-loop
- Context Preservation
Continuous training
Each new correct answer of the operator automatically adds to the knowledge base of your system.
- Continuous Learning
- Feedback Loops
Process
How We Work
Our approach is "Pilot-First": first, a quick launch using real data, then scaling up. No months of development in the dark.
Launch of the pilot version
We deploy a prototype in 1–2 weeks using a limited dataset. You can see the accuracy and ROI even before the full launch.
In-Depth Data Analysis and Audit
We analyze all sources of knowledge: FAQ databases, documentation, and chat logs. We identify gaps, duplicates, and conflicts—so that the bot provides accurate responses.
Strategy and Solution Architecture
We design the architecture to fit your infrastructure: which LLMs to use, how to build a vector database, and where to deploy the system—in the cloud or on-premise.
Development of an Intelligent System
We implement a full-scale system that supports multi-agent workflows, integrate the APIs of your systems, and configure communication channels.
Launch into production and implementation
Production launch, staff training, and full migration of corporate knowledge. We provide support during the first few weeks of operation and promptly resolve any issues.
System Development and Scaling
Support, model retraining, and expansion into new business verticals. The system becomes more accurate with each passing month.
Casey
Our case studies on developing AI chatbots and voice agents
Real Problems - Real Solutions
Marichka
Subscription model
SaaS-based AI online chatbot—a conversational chatbot for automated lead qualification: it communicates via websites and messaging apps, transfers data to the CRM, and tracks conversation analytics.
Results after the first month: 24/7 processing of inquiries without manager involvement, a 40% increase in qualified leads.
FAQ
Frequently Asked Questions About the AI Chatbot and Voice Agent
How much does a chatbot for business cost?
⌄The cost depends on the number of channels, the complexity of the business logic, and the scope of integrations. A pilot version starts at €3,000. We provide an accurate estimate after a free audit of your processes—this usually takes 1–2 days.
What does developing an AI chatbot for business involve?
⌄Applic’s AI chatbots cover the entire lifecycle: architecture design, knowledge base development, integration with CRM and communication channels, configuration for call transfer to an agent, testing, launch, and support. You receive a turnkey product, not just a technical solution.
Which business sectors are chatbots suitable for?
⌄E-commerce, healthcare, logistics, real estate, financial services, B2B consulting, education—any industry where there are recurring inquiries. An AI-powered online chat is equally effective for an online store handling 100 orders a day as it is for a corporate help desk serving thousands of employees.
Is an AI chatbot a good fit for small businesses?
⌄Yes. The pilot version is available to small businesses—and it’s often small businesses that see the most significant impact. An AI-powered online chat bot replaces 1–2 support agents. An AI bot allows a small team to compete with larger companies in terms of service quality.
How do I order a chatbot and a voice bot for my business?
⌄Email or call us—we’ll schedule an audit and ask the right questions before you even sign the contract. From the very first call, it will become clear which format suits your business and when you can launch a pilot. Whether it’s an AI chatbot, a voice agent, or a hybrid system—we’ll find the best solution for your needs and budget.
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